Legal
Terms &
conditions.
The sections below explain the terms that will govern a project with Hudio. I've kept everything as clear and straightforward as possible.
The entire process
0.1 - You get in touch with me. You describe your idea to me, show me websites you like, inspiration, or just tell me what's wrong with your current website. We'll work out what you actually need, and I'll communicate openly.
0.2 - We come to an agreement on the website. I'll turn your requirements into a clear plan and price. You'll know what you're paying for before development begins, no mysterious charges or unexplained costs. Everything will be communicated clearly in writing and verbally.
0.3 - 50% upfront once we agree on a price. This is required before development starts. The remaining 50% is for when development is finished.
0.4 - The build begins. I keep you updated, with photos, screen recordings, audits and more. During this period, feel free to tell me clearly what other things you want or if any ideas come to mind. Most of the time, I'll implement them for free if they're reasonable.
0.5 - Reviewing the work starts. Along with the clear communication, a final review of the work will take place. In this time, you'll have the opportunity to request reasonable changes and adjustments just like during development.
0.6 - The website is launched and I hand everything over. The remaining 50% is paid. This happens once everything is approved by you, and you're happy with the website. You will receive the files, accounts, credentials and other information you need to manage your website. This makes it easy for you to tweak anything, or go to another developer.
Then, we can add an optional care plan. It's my aim to make Hudio's philosophy about openness, control, and fairness. Almost all other developers own the code they write, which makes you rely on them. But here, you own everything.
In short, Enquiry → discussion → requirements → package/price agreement → 50% upfront → development → frequent updates → review/tweaks → launch → handover → optional maintenance
Payments and more
I spoke about this briefly above, in the 'The entire process' section. I'll go into more detail here.
The customer must pay 50% before the build, and 50% after the build. This is not negotiable and is a requirement. I am experienced in website development, but it is still hard work.
The payment methods that I accept are:
PayPal UK Bank Transfer Debit Card
You'll have all of these different options on the invoice I will send for each payment.
There are some other things I do not cover in the price of making a website. This will be communicated before the first bill, and before development.
Some of those things can include:
Website domain SSL Certificate for visitor safety and SEO Hosting server to put the website on the internet And more.
When work officially starts
Work officially begins once the project scope has been agreed, the proposal or agreement has been accepted, any required initial payment has been received, and I have received the information, content, access credentials and other materials reasonably necessary to begin.
I will normally provide an expected project schedule or completion date in the proposal, but the accuracy of this date varies.
The schedule depends on both parties providing what is required on time. If required information, approvals, content or access are delayed, the project timetable may move accordingly.
I will keep the client well informed of progress and will raise material issues that could affect the agreed scope, cost or timetable.
What you need to provide
To build your website, you need to give me:
A domain Branding (logos, assets, brand colors, fonts, etc.) Images, videos, text, graphs, product info, business info, and any other assets you want on the site. (If you don't have all of your text ready, that's not necessarily a problem. I can leave it for you to write later.) Hosting (more about this before the project starts) Business contact details (if applicable)
Revisions
I want you to be happy with the website, so reasonable revisions are absolutely fine.
A revision means changing something within the agreed project scope, for example, adjusting text, changing an image, changing layouts, or making a reasonable design adjustment. It does not mean restarting the project, replacing an agreed design direction entirely, adding a new feature, or substantially changing the original requirements.
Where the proposal includes unlimited or additional reasonable revisions, those revisions remain subject to the agreed project scope.
If requested revisions fall outside the agreed scope, they may be treated as additional work and will be charged for, but this will be communicated before you get an increased invoice.
Once a design or project milestone has been approved or a part of the project is complete, later requests to substantially reverse or alter it will require additional work that will be charged, and it may affect the project timetable.
If I can accommodate a small change without materially increasing the work involved, I may simply do it for you.
If a request is substantial, I'll explain the additional work and cost before doing it.
There won't be surprise charges appearing after the work has been done. Again, with everything to do with Hudio, everything will be communicated.
Client delays
The client is responsible for providing information, content, approvals, feedback, account access, images, branding, legal text and other materials that I reasonably require.
If these are not provided on time, the project may be delayed.
Hudio will not be responsible for a missed deadline where the delay is caused by the client's failure to provide required information, feedback, access or approvals, or by circumstances outside my (Hudio's) reasonable control.
If a project is paused because Hudio is waiting for the client, we may need to reschedule the remaining work around other commitments.
If a project remains inactive for an extended period, I may treat it as paused or terminated in accordance with these terms.
An estimated time of completion will be given to the client. The accuracy of this time may be low, and this time shouldn't be used for anything important.
What happens after the website is finished
Once the website is complete and you've paid the remaining balance, I'll complete the agreed launch and handover process.
You'll receive the relevant files, accounts, credentials and access needed for your website.
The aim is for you to have genuine control over what you've paid for.
Then, you can either run it yourself, keep Hudio involved, or move to another developer. It's your choice.
More on Maintenance plans
You don't have to purchase a maintenance plan. It's completely optional.
Once your website is handed over, you can look after it yourself or have someone else maintain it. If you'd rather have Hudio take care of it, I offer optional monthly care plans:
Basic - £59/month - Designed for general website upkeep.
Includes:
Website maintenance Content changes General coding maintenance Security maintenance
Extra - £129/month - For customers who want more ongoing involvement and flexibility.
Includes everything in Basic, plus:
Greater design changes Layout changes Theme, colour and font changes Additional maintenance Additional security measures Protection and monitoring relating to bots, scripts and tracking/fingerprinting where technically applicable One basic page every three months
The included page must be a basic page and cannot be accumulated or carried over. For example, you cannot save three months of unused pages and request three pages at once.
Both plans can be paid monthly or annually.
Annual billing gives you one month free.
Maintenance plans are intended to keep your website maintained and reduce problems over time. They are not an absolute guarantee that a website can never be hacked, attacked, taken offline or otherwise compromised.
Refunds and cancellations
I want Hudio to be straightforward and fair.
If something has genuinely gone wrong with your project, I would much rather discuss it with you and find a reasonable solution than hide behind complicated wording.
Communication is therefore extremely important.
If you have a problem with the website or the project, tell me as soon as possible.
Depending on the circumstances, this could mean correcting the work, changing the scope, continuing development, cancelling the project or issuing a partial or full refund.
Full refunds may be appropriate where, for example:
The project has only just started and you change your mind, depending on the work already completed and costs already incurred. Hudio is unable to complete the project for reasons such as technical complexity, security, privacy or other legitimate concerns. The delivered work fundamentally fails to meet the agreed project requirements and the issue cannot reasonably be corrected. A refund is otherwise required by law. There is another circumstance where Hudio considers a full refund to be the fairest resolution.
Partial refunds may be appropriate where, for example:
Work has already been completed before the project is cancelled. You change your requirements substantially after development has already taken place. The project is cancelled after significant work or costs have been incurred. A partial refund is considered appropriate based on the circumstances.
Refunds are not automatically guaranteed simply because you change your mind after substantial work has been completed.
Where a project is cancelled, I'll take into account the work already completed, time reserved, third-party costs and other relevant circumstances.
Nothing here is intended to remove or restrict any consumer rights that cannot legally be excluded.
Your legal rights
Hudio aims to provide services with reasonable care and skill.
If you're purchasing services as a consumer, you may have rights under UK consumer protection legislation, including the Consumer Rights Act 2015.
Where applicable, consumer rights can include rights relating to services being performed with reasonable care and skill, and other statutory protections. You have all these rights.
Hudio's terms are intended to explain how the service works, not to take away rights you legally have, and nothing on this website is intended to mimic or be any form of legal advice.
Hudio and its operations
Hudio is a small, independent, remote web-development business operated by an individual.
There isn't a physical Hudio office or storefront.
The business operates online, allowing communication, development, meetings and project management to take place remotely.
Hudio operates as a sole trader.
Any legal or trading information that Hudio is required to provide will be set out in the appropriate business documents, including the Terms & Conditions and applicable invoices.
Hosting and domain responsibility
Hosting is mandatory for all websites on the internet. It's how they are on the search engine in the first place for everyone to see.
Hosting is not included in the price. Normally, hosting is mostly free for websites with very little traffic.
Website hosting prices vary significantly by type, with shared hosting being the most affordable option for beginners and small sites, typically ranging £3–£15 per month. For bigger sites requiring more resources and expecting more traffic, VPS hosting costs between £10–£25 per month.
For hosting, the customer will either:
Provide funds for hosting the website Provide an account on either GoDaddy, Hostinger or Railway for hosting.
What you may need to provide for the build
The exact requirements depend on the website you're asking for, but you may need to provide:
Branding
Your logo, brand colours, fonts or other existing branding. (If you don't have a logo, I can sometimes create something very basic for you, depending on the project.)
Domain (Every website needs a domain. You can purchase one yourself, I can help you choose and set one up too. Domain registration is normally an ongoing yearly cost that is not covered by me)
Content and assets
You may want to provide:
Images Videos Text Graphs Product information Business information Other assets you'd like included
If you don't have all of your text ready, that's not necessarily a problem. I can leave appropriate placeholder content for you to replace later.
Hosting
Your website needs somewhere to run.
Depending on the project, this may involve services such as Cloudflare, Railway or another hosting provider.
Any ongoing third-party hosting costs are normally your responsibility unless we've agreed otherwise.
If your website requires email functionality, for example, an enquiry or contact form, you may need to provide an appropriate email account or email credentials.
You should never give me your normal email password if it isn't necessary.
Where credentials are required, I'll explain what is needed and, where possible, a dedicated app password, API key or other appropriately scoped credential should be used instead.
SEO
Every website I build is designed to be accessible to search engines and built with technical SEO in mind.
Depending on the project, this can include:
Search-engine-friendly website structure Page metadata Search Console registration Search-engine accessibility Information structured so that modern AI/LLM systems can better interpret the website Cloudflare configuration and optimisation where appropriate Other technical SEO improvements
However, I cannot guarantee that your website will appear at number one on Google or even appear in search results at all. No one can.
Search rankings depend on many factors outside the control of a website developer, including competition, search behaviour, content, authority, algorithms and the wider state of the website and business.
What I can guarantee is that I'll build the website with its technical foundations in mind and make a good effort to give it the best boost I can.
Project completion and more
One of Hudio's biggest principles is simple:
I build your website. I don't own it. You do. Once the project has been paid for in full, you'll receive the relevant website files, repository and access needed to operate your website.
Where applicable, this can include:
Your website's source code The project repository Hosting account access Cloudflare account access Domain access Relevant login credentials Other information needed to operate the website
This means if you want to manage the website yourself, that's fine. If you want to move to another developer in the future, you'll be able to do that very easily. The website is yours.
Termination of a project
Hudio may terminate a project where the client materially breaches the agreed terms, fails to make required payments, repeatedly fails to provide information or approvals necessary to continue, requests unlawful or unsafe work, behaves abusively, threateningly or otherwise makes continued work unreasonable, or where Hudio becomes unable to continue the project for reasons outside our reasonable control.
Where reasonably possible, Hudio will give notice and an opportunity to resolve the issue before terminating.
The client may also terminate a project in accordance with the cancellation provisions above.
If a project is terminated, the client will remain responsible for amounts properly due for work already completed and third-party costs already incurred, subject to any applicable legal rights.
Where appropriate and where all amounts due have been paid, Hudio will provide the client with the completed work produced up to the point of termination in a reasonably usable form.
Termination does not remove rights or obligations that arose before termination.
These terms are governed by the laws of England and Wales. Where the client is a consumer, nothing in these terms is intended to remove or restrict mandatory consumer rights that apply to them.
In short...
50% upfront, 50% when the website is finished.
The price and agreed work will be made clear before development starts.
Reasonable revisions are included within the agreed project scope.
Anything outside the agreed scope will be discussed with you before any extra charges are made.
You provide the content, branding, domain, hosting and other information needed for the website, unless we agree otherwise.
You own the website, source code and relevant project files once the project has been paid for in full.
You don't have to use Hudio for maintenance after the website is finished.
Hosting, domains and other third-party services are normally paid for separately.
Project times are estimates and can change if information, feedback, approvals or access are delayed.
Hudio does not guarantee search-engine rankings, website uptime or that a website can never be hacked or otherwise compromised.
You keep all legal consumer rights that cannot legally be excluded.
Everything will be communicated clearly before costs, changes or other important decisions are made.